1. If I’m a beginner lash artist, what products should I choose?

Here’s a simple list of beginner-friendly products to help you get started with
confidence:

✔ Eye Patches
Used to protect the lower lashes and keep your workspace clean and safe.

✔ Tweezers
Here are our recommended series:

Japanese Tweezers
High-quality, made in Japan. Ideal for volume lash work and fan creation with
precision.

HQ Series
A versatile collection with 9 different angles and grip textures, perfect for testing and finding your ideal fit.

HQ-T Series
Specially designed for both volume and classic lash application, with 4 unique shapes to choose from.

✔ Lash Primer
An important step before application — it helps cleanse natural lashes and
improves glue retention.

✔ Lashes
The choice depends on your style and comfort level:

– Classic lashes for a clean, natural look
– Volume lashes for a fuller, fluffier effect
– Special lashes if you’re feeling creative

✔ Glue
For beginners, we suggest using glue with a 2–3 second drying time — it gives
you a little extra time to place each lash properly.

Here are three great options:
– B14: Thin viscosity, ideal if you like a runnier texture
– B38H: Medium viscosity, the most beginner-friendly and well-balanced
– B35: Thicker texture, great if you want more control and slower flow

2. If I’m an advanced lash artist, what products should I choose?

✔ Eye Patches
Just like before — these protect the lower lashes and keep your workspace clean and safe.

✔ Tweezers
We offer a wide range of tweezers suitable for advanced techniques in both
classic and volume lash applications:

Japanese Tweezers
Made in Japan with precision tips, ideal for volume work and creating perfect
lash fans.

HQ Series
Includes 9 different angles and grip textures, so you can fine-tune your
setup based on your preferred technique.

HQ-T Series
A special range of 4 shapes, made for both volume and classic lash work
— perfect if you like to switch styles or want maximum control.

✔ Lash Primer & Flash Lash Cleanser
Use both for best results:
– Lash Primer helps prep and remove oil or dust.
– Flash Lash Cleanser offers a deeper clean, enhances glue adhesion and long-lasting retention.

✔ Lashes
Choose based on the desired look:
– Classic lashes for clean definition
– Volume lashes for density and drama
– Special lashes for signature sets or
custom styling

✔ Glue
As a skilled artist, you’ll likely want faster-drying glues to match your speed
and technique. Here's what we recommend:

0.5-second drying time
– W01: Thin viscosity, ideal for ultra-fast placement
– P12M: Medium viscosity, gives slightly more control while still quick

1–2 second drying time
– SG03: Thin texture, great if you want a slightly slower pace with fluid movement
– P11W-L: Medium viscosity, well-balanced for steady hands and clean attachment

 

3. How to extend my retention?
To extend the retention of eyelash extensions, both technician technique and client aftercare play critical roles.

🔧 Technician Tips
1. Use fresh glue: Ensure the adhesive is within shelf life, stored properly, and replaced regularly (every 4–6 weeks once opened).
2. Control humidity and temperature: Lash glue cures best within ideal humidity (40–60%) and temperature (18–24°C). Use a hygrometer and
humidifier/dehumidifier if needed.
3. Clean lash surface thoroughly: Always use a Lash Cleanser
Foam or Lash Primer or Flash Lash Cleanser to remove oil, makeup, and dust
before application.

🧴 Client Aftercare Tips
1. No water or steam for first 24–48 hours
2. Avoid oil-based products
3. Clean lashes daily with a Lash Foam Cleanser
4. Avoid rubbing or pulling lashes
5. Avoid excessive heat (sauna, hot yoga)
6. Don’t use mascara, use Lash Coating instead.

4. How to choose an ideal lash glue?
Choosing the ideal eyelash extension glue depends on several key factors,
including your skill level, application speed, working environment, and client
sensitivity.
Refer to our Adhesive Comparison Chart to find out the ideal one.

5. Are the products made by Jovisa tested on animals?
Our products are cruelty free and are not tested on the animals.

6. What are the eyelashes made of?
All of our eyelashes are made from high-quality PBT synthetic material. They
are soft, lightweight, comfortable to wear, and built to last.

1. How do I contact customer service?
Please fill any of your questions HERE to contact with JOVISA team.

2. What if i forgot my password?
Clients can reset their own password by clicking "Forgot password?" on the store's login page. They'll receive an email with a reset link valid for 48 hours.

Follow up our “Refund & Return Policy"

I. Shipment

1. Do you deliver to my country?

Yes! We offer worldwide shipping to all locations served by our delivery partners: DHL, FedEx, UPS, EMS, and SF Express. Please note that delivery times may vary depending on your location
and the selected shipping provider.

2. Why was I charged customs?

Customs fees, import duties, and taxes are set by your country’s regulations
and are not included in the prices listed on our website. As these charges vary
by location, customers are responsible for any applicable fees upon delivery. We recommend checking with your local customs office for detailed information
specific to your country.

II. Refund & Return Policy

1. Can I cancel my order and get the refund?

Yes, you can cancel your order within 24 hours of placing it. Please contact us within that time frame to receive a full refund. Please email us at service@jovisalash.com.

2. I received my order, but I am not satisfied, can I return the
products?

We’re sorry to hear that! Please email us at service@jovisalash.com
with the details and reason for your return. We’ll do our best to assist you.

3. My order arrived damaged. What should I do?

If your package arrives damaged, please take a clear photo or video of the damage and email it to us along with your order number at service@jovisalash.com. Our team will be happy to assist you with compensation.

4. Can I make changes to my order?

Yes, you can make changes to your order within 24 hours of placing it.
Please contact us as soon as possible at service@jovisalash.com, and we’ll do our best to accommodate your request.

5. What if items are missing from my order?

If any items are missing from your order, please contact us at service@jovisalash.com within 7 days of receiving your package. Be sure to include your order number and a photo of the received items. We’ll review your case and find the best solution.