Shipping Policy
Order Processing
Orders are processed within 1-2 days on Mondays-Fridays with the exception of holidays. Ordered placed on Saturday-Sunday will be processed the following Monday, please allow 2-4 days.
Delivery time also depends on the shipping provider being used. JOVISA handles your package manually and with care. You will expect an email of order confirmation, tracking number, and when your order is on the way!
Shipping
Orders are delivered in 1-2 days in North America and around 3-4 days internationally. We use shipping providers from: DHL. FedEx, UPS, EMS, and SF Express. Delivery times may vary due to different shipping providers.
Shipping rates are determined by package weight, destination country, and shipping provider. These rates will be calculated and displayed during checkout. A tracking number for each parcel will be provided via email once the orders are shipped.
Your order may be subject to customs duties and taxes (including VAT), which are incurred once a shipmentreaches your destination country.
*JOVISA is not responsible for these charges and are required to be paid by the customer.
Refunds & Returns
At JOVISA, we are committed to ensuring that every order is delivered accurately and on time.
If your order is missing any items, please contact us at service@jovisalash.com within 7 days of receiving your package. Be sure to include your order number and a photo of the received package. Each case will be reviewed individually, and we will do our best to provide an appropriate solution.